Secure FTP
For the security reasons, we require FTP over SSL/TLS on our servers. Plain text authentication will not work.
Required - Add IP to Safe List
We also limit FTP to only IPs added to our Safe List. If this is your first time connecting to our servers via FTP, or you are connecting from a new location or new internet connection, you will need to open a support ticket. Let us know the IP you will be connecting from and we can add it to the safe list. We suggest using an FTP client like FileZilla to transfer files to and from your account.
Using FileZilla - Create Site
- Go to File -> Site Manager -> New Site.
- Following are the required details to fill up:
- Host: Enter Hostname(i.e. yourdomain.com) or IP address which we have sent in the Welcome e-mail.
- Port: 21 (Default FTP port is 21, you can also keep it blank).
- Protocol: FTP - File Transfer Protocol.
- Encryption: Select Required explicit FTP over TLS from dropdown list.
- Logon Type: Select Normal from the dropdown list.
- User: Your FTP username.
- Password: Your FTP Password.
- Click on Connect button, if you wish to temporary connect otherwise click on OK button to save the details.
Dialog box with Unknown Certificate
- Once you click on connect button, it will ask for the certificate trust. Mark the checkbox "Always trust Certificate in future sessions"
- Click on OK button.
If you are still not able to connect using the provided steps, then feel free to contact us with the exact error message.
