Articles

 Cannot connect to database

This error will occur within a web application when any of the following conditions are met:...

 Files fail FTP transfer

When uploading many files at once (a CMS, for example), it is not uncommon for a few of the files...

 I can't login to cPanel

Ensure that caps lock is off, and that you are completely sure what your cPanel password is. If...

 I'm receiving a blank page

If your website or web application is displaying nothing but a blank, white page, then chances...

 IP blocked by the server

To unblock an IP from the server, first log into your Nine Planets account, then from the Support...

 Is My Site Down? I can't access my site.

If you're unable to access your site, it could be: 1) The server is down. You can log in and...

 My FTP client says too many connections

The server will often reject a new FTP connection if too many are open for any given account. If...

 My webpage is displaying ads

If your website is not pulling up and is instead showing advertisements, the most likely cause is...

 My website is running slow

If you are using a forum or content management system, make sure that caching is enabled. Caching...

 Page is displaying 404 Page Not Found error

The 404 Page Not Found error means that the user requested a page on the server that does not...