Restoring deleted email

Restoring deleted email

Our customer service team may recover deleted email messages if you contact us within 14 days of deleting the messages. Our engineering team saves backup images of mailboxes to allow us to recover deleted email.

We may be unable to recover your deleted messages if:

  • The email was deleted within four hours of being received.
    Email that has been stored on our mail server for less than four hours may not have been included in a backup image.
  • You download your email using a POP3 mail program.
    If you use a POP3 mail program and it is configured to download messages automatically and then remove copies from our server, we will be unable to save backup images of your messages. We recommend that you switch to IMAP if you want us to be able to recover deleted email.
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