If you are having trouble sending email, use the following guide to narrow down where the problem lies.
Are you using an email client?
While we do not provide direct support for third-party email clients, here are some tips to help resolve your issue.
Some examples of 3rd party email clients are: Outlook, Mac Mail, Thunderbird, or your phone.
If you need help checking your email settings or resolving an issue with your email client, contact your IT support company for help. If you don't have an IT company, we recommend https://askerik.com/.
Bounced email / Trouble sending via webmail
If the message you are trying to bounces back, or is never received, you will need to send a test message from webmail and submit support ticket with the following information:
- From email
- To email
- Date/Time sent
- Subject line
Once you submit the information above, we will review the server logs and let you know what we find.
Email can be rejected for several reasons:
- There was a typo in the email address
- The recipients mailbox is full
- Your attachment is too large
- Your email is rejected by the recipient because they suspect it is spam
