If you are having trouble receiving email, use the following guide to narrow down where the problem lies.
If you can't find the email in your inbox or spam folder, try adding the sender's email address to your safe sender list.
If you have added the email address and are still not receiving an email, move on to step 3.
Step 3: Check log files
Submit a support ticket with the following information about a specific email that was sent, but not received:
- From email
- To email
- Date/Time sent
- Subject line
Once you submit the information, we will review the server logs to see if we can find additional information on the message.
Are you using an email client?
While we do not provide direct support for third-party email clients, here are some tips to help resolve your issue.
Some examples of 3rd party email clients are: Outlook, Mac Mail, Thunderbird, or your phone.
- Check your email settings
- Try logging in to webmail to see if the email shows in your inbox there
- Check the spam folder in case the email ended up in there
If you need help checking your email settings or resolving an issue with your email client, contact your IT support company for help. If you don't have an IT company, we recommend https://askerik.com/.
Email can be rejected for several reasons:
- There was a typo in the email address
- The recipients mailbox is full
- File attachment is too large
- Email content caused it to be flagged as possible spam
